1. Introduction
Welcome to the TAQWI Platform ("TAQWI", "we", "our", or "us").
TAQWI is a web and mobile-based artificial intelligence platform designed to help individuals manage their careers, apply for jobs, participate in assessments, and develop career plans using AI-powered tools. Employers and organizations can use TAQWI to post job opportunities, manage candidate pipelines, conduct assessments, and manage recruitment processes.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications (including iOS and Android), and related services (collectively referred to as the "Platform").
By using the Platform, including by registering an account or proceeding with an AI assessment or interview, you agree to the practices described in this Privacy Policy.
Who we are / Data controller
The Platform is operated by TAQWI Technologies (Pvt.) Ltd., a company registered in Pakistan under number 3120206915815, registered office 15 Civic Center, D2 Block, Johar Town, Lahore, Pakistan. TAQWI Technologies (Pvt.) Ltd. is the data controller for the personal data described here. For privacy questions or to exercise your rights, contact info@taqwi.ai.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Location or country
- Profile photo
- Professional details (education, experience, skills)
- Resume/CV data uploaded by the user
- Account login credentials
2.2 Employment and Career Information
- Resume and cover letter information
- Work history
- Education and certifications
- Career preferences
- Job applications
- Assessment results
- AI-generated career plans
2.3 AI Interaction Data
When users interact with the AI chatbot for career planning, resume guidance, or assessments, we may collect:
- Questions and prompts submitted to the AI assistant
- AI-generated responses
- Interaction metadata
- Feedback provided on AI responses
This data helps improve the AI experience and personalize recommendations.
2.4 Employer and Company Information
- Company name
- Company contact details
- Job postings
- Assessment information
- Recruitment workflow data
- Candidate evaluation notes
2.5 Usage Data
- IP address
- Browser type
- Device information
- Mobile device identifiers
- Pages visited
- Time spent on the Platform
- Application usage analytics
- Product analytics and session replay data (via PostHog)
2.6 Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Maintain user sessions
- Improve platform functionality
- Analyze usage trends
- Personalize user experience
Users may control cookies through browser settings.
Where required (e.g., in the EU/UK), we request consent for non-essential cookies via a cookie banner. See our Cookie Policy.
2.7 Assessment and Interview Data
When you participate in AI-driven assessments, coding tests, or live interviews, we may collect:
- Audio and video recordings of your responses
- Interview transcripts and AI evaluation scores
- Proctoring and integrity signals (e.g., tab focus, session behavior)
- Camera-based face verification and pose detection data during identity checks
- Code submissions and technical assessment responses
By proceeding with an assessment or interview, you consent to this processing for recruitment and evaluation purposes.
Biometric and special-category data
Camera-based face verification, pose detection, and proctoring signals collected during identity checks and assessments may be biometric or special-category personal data under laws such as the GDPR and UK GDPR. We process this data only with your explicit, informed consent, solely to verify identity and protect assessment integrity. You are told before any such monitoring begins; it is never covert; and you may decline, with alternative arrangements offered where available. A human reviews any flag — automated systems do not make final decisions about you. We do not use this data to train AI models without your separate consent, and we retain it only as long as needed for the recruitment process or as required by law, after which it is deleted or anonymised.
2.8 Payment Information
Payment and billing are handled by Lemon Squeezy, our Merchant of Record. Lemon Squeezy processes your payment details; TAQWI Technologies (Pvt.) Ltd. does not receive or store full payment card numbers.
3. How We Use Your Information
We use collected information to:
Platform Functionality
- Create and manage user accounts
- Enable job applications and recruitment workflows
- Provide resume management tools
- Facilitate AI-powered career planning
Recruitment Services
- Allow employers to review candidate applications
- Support hiring pipelines and assessments
- Enable candidate-company communication
- Conduct AI interviews and technical assessments
- Perform identity verification during assessments
AI Personalization
- Generate personalized career insights
- Improve AI chatbot responses
- Provide tailored recommendations
Platform Improvements
- Monitor system performance
- Improve product features
- Conduct analytics and research via PostHog
Payments and Billing
- Process employer subscriptions
- Manage billing records and invoices
Security and Compliance
- Prevent fraud or misuse
- Enforce platform policies
- Comply with legal obligations
4. Legal Bases for Processing
Where the GDPR or UK GDPR applies, we rely on: performance of a contract; your consent (including explicit consent for biometric and assessment data, which you can withdraw at any time); our or an employer's legitimate interests; and compliance with legal obligations.
When an employer uses TAQWI to assess candidates, that employer may act as a data controller for the resulting assessment data and TAQWI may act as a processor on its behalf.
5. How Information Is Shared
We do not sell personal data. Information may be shared in the following situations:
With Employers
When candidates apply for jobs or participate in assessments, their profile, CV, application data, and assessment or interview results may be shared with the respective hiring organization.
With Service Providers
We may share data with trusted third-party providers that help us operate the Platform, such as:
- Cloud hosting providers
- PostHog (product analytics and session replay)
- Lemon Squeezy (payment processing and Merchant of Record)
- AI infrastructure providers
- Email and communication services
These providers are required to protect your information and process it only as instructed by TAQWI.
Legal Requirements
We may disclose information if required by law or to:
- Comply with legal obligations
- Protect rights and safety
- Investigate fraud or misuse
Business Transfers
If TAQWI undergoes a merger, acquisition, or asset sale, user information may be transferred as part of the transaction.
6. AI and Automated Processing
TAQWI uses artificial intelligence technologies to provide services such as:
- Resume analysis and ATS scoring
- Career planning and skill recommendations
- Job matching
- AI chatbot assessments
- Live and avatar-based AI interviews
- Automated scoring and evaluation of assessment responses
- Proctoring and integrity monitoring during assessments
These automated processes generate insights and scores to assist employers and candidates. They do not make final employment decisions. Hiring decisions remain solely with employers using the Platform.
When you consent to an AI assessment or interview, you acknowledge that your responses may be analyzed by automated systems and shared with the relevant employer.
7. AI Processing and Third-Party Providers
TAQWI uses artificial intelligence and cloud infrastructure providers to deliver Platform functionality.
Candidate data, CVs, interview responses, assessment submissions, and related content may be processed by third-party AI and cloud service providers solely to deliver the services you request.
Such providers process data under contractual privacy, confidentiality, and security obligations. They are not permitted to use customer content to train their models for unrelated purposes unless expressly permitted by contract and applicable law.
TAQWI does not sell user data.
We may use providers such as OpenAI, Anthropic, Google, Microsoft Azure, AWS, or similar service providers. The specific providers used may vary by feature, region, and configuration.
8. Data Retention
We retain user information for as long as necessary to:
- Maintain active accounts
- Provide platform services
- Comply with legal requirements
- Resolve disputes and enforce agreements
Assessment and interview recordings may be retained for the duration of the recruitment process and as required by the employer or applicable law.
9. Account Deletion and Data Removal
You may request deletion of your account and associated personal data.
Send deletion requests to info@taqwi.ai.
Where available, you may also delete your account through the application account settings.
After a verified request, we will delete or anonymize personal data unless retention is required by law, for legitimate business purposes such as fraud prevention, or to resolve an active dispute.
Typical deletion processing timeframe: 30 days from verification of your request, subject to legal or operational requirements.
10. Data Security
We implement appropriate technical and organizational safeguards to protect data, including:
- Secure servers and encryption
- Access controls
- Authentication mechanisms
- Monitoring for unauthorized access
Payment data is handled by Lemon Squeezy, our Merchant of Record. While we strive to protect user data, no system can guarantee absolute security.
11. User Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent for optional data processing
Users may manage their information through their account settings or contact us for assistance.
12. Children's Privacy
The Platform is intended for individuals 18 years or older or users legally eligible to work or participate in professional recruitment.
We do not knowingly collect personal information from children.
13. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites.
Users are encouraged to review their privacy policies before sharing personal information.
14. International Data Transfers
Your information may be processed and stored in servers located in different countries. By using the Platform, you consent to the transfer and processing of your information in jurisdictions that may have different data protection laws.
Where we transfer personal data across borders, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in legal requirements
- Platform features
- Data practices
Users will be notified of significant changes through the Platform or email.
16. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
TAQWI Technologies (Pvt.) Ltd.
Registered in Pakistan, registration number 3120206915815
Registered office: 15 Civic Center, D2 Block, Johar Town, Lahore, Pakistan
Email: info@taqwi.ai
Data protection / privacy contact: info@taqwi.ai
Website: https://taqwi.ai